Man With Van Fitzrovia Service Terms and Conditions

These terms and conditions set out the basis on which Man With Van Fitzrovia provides moving, transport, collection, and related services within the United Kingdom. By making a booking, confirming a quotation, or instructing us to proceed with any service, the customer agrees to be bound by these terms. These conditions are designed to create a fair and transparent arrangement for both the customer and the service provider, covering the booking process, payment arrangements, cancellations, liability limits, waste handling requirements, and the law that applies to the agreement. Where necessary, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “customer” mean the person, business, or organisation placing the booking.

1. Service scope
Our services may include the loading, transportation, unloading, and relocation of goods, furniture, personal items, office equipment, and other lawful property, subject to availability and operational limits. Unless separately agreed in writing, services are provided on a man and van basis using one or more vehicles suitable for the booked job. We may also offer ancillary services such as carrying assistance, local or long-distance transport, single-item moves, collection and delivery, and disposal-related transport where permitted by law. Any service not expressly included in the booking confirmation is excluded unless agreed in advance.

We reserve the right to refuse any job that is unsafe, unlawful, materially different from the description provided, or likely to cause damage to people, property, or vehicles. Customers must ensure that access arrangements, parking availability, item details, and loading conditions are disclosed accurately at the time of booking. If the information provided is incomplete or misleading, we may revise the quotation, alter the scheduled service, or cancel the booking in accordance with these terms.

2. Booking process
A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment requested. Quotes may be based on the information supplied by the customer, including volume, weight, number of items, access conditions, distance, labour requirements, and any special handling needs. A Fitzrovia man with van arrangement is often time-sensitive, so customers should provide accurate details and be available to answer clarifying questions if needed. We may amend a quote if the actual service differs from the description originally provided.

Bookings may be requested through written, verbal, or electronic communication, but only an explicit confirmation from us creates a binding service arrangement. The customer is responsible for checking all details in the confirmation, including date, approximate time, collection and delivery points, and any additional services. If a change is needed, the customer should notify us as early as possible. We will use reasonable efforts to accommodate changes, but cannot guarantee availability. Delays may occur due to traffic, weather, loading restrictions, or earlier service overruns.

3. Customer obligations
The customer must ensure that goods are properly packed, secured, and suitable for transport unless packing has been expressly included in the agreed service. The customer must also ensure that all items are legal to transport and do not include prohibited, hazardous, flammable, perishable, or dangerous materials unless specifically accepted in writing and lawfully permitted. We may refuse to move items that are unsafe, excessively fragile without proper protection, contaminated, or capable of causing damage to other goods or the vehicle.

4. Pricing and payment
Prices may be quoted as a fixed rate, an hourly rate, a mileage-based fee, or a combination of these, depending on the service requested. Unless stated otherwise, prices are exclusive of any additional charges arising from delays, waiting time, parking costs, congestion-related charges, disposal charges, tolls, or unforeseen labour requirements. The customer agrees to pay all agreed fees promptly and in full. Where a deposit is required, it must be paid by the deadline specified in the booking confirmation to secure the slot.

Payment methods may include bank transfer, card payment, cash, or other approved methods, but we are not obliged to accept every method in every case. Unless otherwise agreed, payment is due on completion of the service or before delivery where the circumstances justify advance payment. If an invoice is issued, it must be settled by the stated due date. We may charge interest and reasonable recovery costs on overdue sums to the extent permitted by applicable law. Any additional work requested on the day may be charged at the applicable rate and added to the final invoice.

5. Cancellations and rescheduling
If the customer cancels after booking, cancellation fees may apply depending on the amount of notice given, the resources already allocated, and any non-refundable costs incurred by us. If the customer cancels very close to the scheduled time, we may charge part or all of the quoted amount, especially where the vehicle, driver, or team has already been committed. The exact cancellation charge may vary according to the circumstances and the terms shown in the booking confirmation.

If the customer wishes to reschedule, we will try to accommodate the request, but any new date depends on availability and may require a revised price. We may also cancel or postpone a booking where there are operational problems, unsafe conditions, severe weather, vehicle failure, staff unavailability, non-payment, or incorrect information supplied by the customer. In such cases, we will aim to notify the customer as soon as reasonably practicable. Our liability for any cancellation or postponement is limited to refunding amounts paid for services not performed, unless otherwise required by law.

6. Liability and property care
We will exercise reasonable care and skill while performing the service. However, the customer acknowledges that moving goods involves inherent risks, including minor scuffs, breakages, or delays that may occur despite careful handling. We are not responsible for loss or damage arising from inadequate packing, pre-existing defects, unsuitable access, hidden instability of items, or the customer’s failure to disclose relevant information. Unless otherwise agreed in writing, fragile items, antiques, electronics, glass, artwork, and high-value goods should be packed and protected by the customer or declared in advance so that suitable arrangements can be considered.

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, or loss of use. Our total liability for any proven claim relating to a booking will normally be limited to the amount paid for the specific service giving rise to the claim. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

7. Waste, disposal, and environmental compliance
Where the service includes waste removal or disposal-related transport, the customer must ensure that the waste type is described accurately and that any materials presented for collection are lawful and correctly separated where required. We will only transport or dispose of waste in accordance with applicable regulations, including duty of care requirements and any licensing rules that apply to carriers and disposal facilities. We may request information about the source, nature, and composition of waste before accepting a collection.

We do not accept responsibility for unlawfully disposed items, concealed hazardous waste, or materials that the customer has not identified honestly. The customer remains responsible for confirming that they have the legal right to dispose of the relevant items and that any waste transfer documentation required by law is completed accurately. If items are found to contain prohibited substances, sharp hazards, chemicals, contaminated materials, or electrical waste requiring special handling, we may refuse collection or charge additional costs associated with compliance and safe handling.

8. Access, parking, and waiting time
The customer must make reasonable arrangements for vehicle access, parking, permits, lift use, and entry to the pickup and delivery premises. Any parking fines, clamp-related costs, access penalties, or charges arising from incorrect instructions or unavailable loading space may be charged to the customer where permitted by law. If access is delayed by the customer, the property owner, building management, security staff, or any third party acting on their behalf, waiting time or aborted journey charges may apply. We are not responsible for delays caused by restrictions outside our control.

9. Customer representations and accuracy of information
By booking a van and man service, the customer confirms that the information supplied is accurate, complete, and not misleading. This includes details about item dimensions, quantity, floor level, lift availability, road access, heavy or awkward objects, assembly or disassembly needs, and any known risks. If the actual service conditions differ materially from the information supplied, we may reasonably adjust the price, change the vehicle or team size, or decline to continue until a revised agreement is reached.

10. Force majeure and service interruptions
We shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including extreme weather, road closures, accidents, strikes, civil disorder, public emergencies, government restrictions, fire, flooding, or vehicle breakdowns not caused by our negligence. In such circumstances, we may suspend, reschedule, or cancel the service. Any amounts already paid for services not provided will be handled fairly, taking into account costs already incurred and any partial performance delivered.

11. Complaints and claims
If a customer believes that goods have been damaged, lost, or mishandled, the issue should be raised as soon as reasonably possible and, where practicable, before the service vehicle leaves the delivery location. The customer should provide clear details of the issue and, if relevant, photographs or supporting evidence. We may ask to inspect the item or property concerned. Failure to notify us promptly may affect our ability to investigate the matter fairly and may reduce or limit any remedy available.

12. Insurance and exclusions
We may hold insurance appropriate to the services we provide, but insurance cover is not a guarantee against all losses. The customer is responsible for maintaining their own insurance for items of particular value, sentimental importance, or irreplaceable nature. Unless expressly stated otherwise, our service does not include valuation, specialised packing, or professional handling of items requiring expert treatment. We accept no responsibility for concealed damage or pre-existing faults not reasonably detectable during ordinary handling.

13. Intellectual property and website content
Any quotations, service descriptions, pricing structures, written materials, or operational processes supplied by us remain our property or the property of our licensors, except where otherwise agreed. The customer may use such information only for the purpose of receiving and managing the agreed service. This section does not apply to ordinary consumer rights but is included to protect our business information and commercial methods.

14. Governing law and jurisdiction
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any non-resolved dispute, unless applicable consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right.

15. General provisions
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a change is required by law. Any variation to these terms must be agreed in writing by both parties. If a customer books a service on behalf of a company, organisation, landlord, or another person, that customer confirms they have authority to bind the relevant party and accept responsibility for payment and compliance with these terms.

By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms and conditions. These provisions are intended to support a reliable, lawful, and professional Man With Van Fitzrovia service while allowing flexibility to manage real-world transport and moving requirements. For any job involving special handling, restricted access, waste transport, or urgent timing, clear communication before the service begins is essential to ensure a smooth and compliant arrangement.