Man with Van Fitzrovia Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Fitzrovia provides removal and transport services to customers in the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or uses our services.
Services means any man and van, removal, transport, loading, unloading, packing, delivery, or related services provided by us.
Vehicle means the van or other vehicle used to carry out the services.
Goods means any items, belongings, furniture, boxes, equipment, or other property transported or handled by us on your behalf.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any agreed quotation or booking confirmation.
2. Scope of Services
We provide man and van and related removal services for residential and commercial customers. Our services may include loading, transport, unloading, basic positioning of items in the destination premises and, where expressly agreed, limited packing or unpacking services.
The exact scope of services will be as described in your booking confirmation or quotation. Any changes requested after the booking is confirmed may result in additional charges and may be subject to availability.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the collection address, delivery address, access conditions, floors, parking arrangements, inventory of items, preferred dates and any special requirements.
3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to revise the quotation or charge additional fees on the day of service.
3.3 A booking is not confirmed until we have explicitly accepted your request, either verbally or in writing, and you have accepted any applicable charges and payment terms. We may refuse any booking at our discretion.
3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any errors must be notified to us as soon as possible before the service date.
4. Access, Parking and Restrictions
4.1 You must ensure that there is suitable access to both the collection and delivery addresses, including clear entryways, stairwells and corridors, and that any restrictions are made known to us in advance.
4.2 You are responsible for arranging and paying for any parking permits, suspensions or permissions required for the vehicle. If suitable parking is not available or lawful, we may refuse to carry out the service or charge for waiting time and any additional costs incurred.
4.3 You must inform us in advance of any unusual or difficult access conditions, such as narrow staircases, low ceilings, long walking distances from the vehicle, or restrictions on lift use. Failure to do so may result in extra charges and, in some cases, we may not be able to complete the job as originally quoted.
5. Customer Responsibilities
5.1 You are responsible for:
a. Properly packing, securing and labelling your goods, unless packing services have been expressly agreed.
b. Ensuring that all boxes and containers are suitable for transport and can be safely lifted and carried by our staff.
c. Disconnecting and preparing any appliances for transport, including defrosting refrigerators and freezers.
d. Removing any fixtures, fittings or items attached to walls, floors or ceilings, unless otherwise agreed in writing.
e. Arranging appropriate insurance cover for your goods, if you require protection beyond the limited liability described in these Terms and Conditions.
5.2 You or an authorised representative must be present at the collection and delivery locations to provide access, confirm items to be transported and sign any job sheets or documents. If no one is present, we may, at our discretion, cancel the job or complete it based on your instructions, and you accept full responsibility for the outcome.
6. Items We Will Not Transport
6.1 We will not transport any goods that are illegal, dangerous, explosive, corrosive, flammable or otherwise hazardous, including but not limited to gas cylinders, fuels, chemicals, paint, aerosols or similar items.
6.2 We do not carry live animals, plants that require special care, perishable foodstuffs, or items that are prohibited by law.
6.3 We reserve the right to refuse to transport any item that, in our reasonable opinion, is unsafe, insufficiently packed or may cause damage to the vehicle or other goods.
7. Payments and Charges
7.1 Our charges may be based on hourly rates, fixed prices or a combination of both, as set out in your quotation or booking confirmation.
7.2 Unless otherwise agreed, payment is due either in advance or immediately upon completion of the service. We reserve the right to request a deposit to secure your booking, which may be non-refundable in the event of cancellation as set out in these Terms and Conditions.
7.3 If payment is not made when due, we may charge interest on any outstanding amount at the statutory rate, and we may withhold goods until full payment is received.
7.4 Any additional services requested on the day, such as extra stops, additional items not previously declared, waiting time or extended hours, will be charged at our standard rates.
8. Cancellations and Amendments
8.1 You may cancel or amend your booking by giving us reasonable notice.
8.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred at our discretion, subject to any administration costs.
8.3 If you cancel within 24 to 48 hours of the agreed start time, we may charge up to 50 percent of the quoted price to cover our costs and loss of opportunity.
8.4 If you cancel within 24 hours of the agreed start time, fail to be present or fail to provide access, we may charge up to 100 percent of the quoted price.
8.5 Any request to change the date, time or scope of the job will be subject to availability. We are under no obligation to accommodate changes, but we will make reasonable efforts to do so.
9. Delays and Events Beyond Our Control
9.1 We will make reasonable efforts to carry out the services at the agreed time and date, but these are estimates only. We are not liable for any delay caused by circumstances beyond our reasonable control, including traffic, road closures, weather conditions, accidents, vehicle breakdowns, industrial action or delays caused by third parties.
9.2 If we are delayed or unable to perform the services due to such events, we will inform you as soon as reasonably possible and arrange a revised time or date. Our liability will be limited to rescheduling or, where appropriate, a refund of any amounts paid for services not provided.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is limited as set out in this section.
10.2 We do not accept liability for:
a. Damage to goods that are not adequately packed or are inherently fragile, including but not limited to glass, mirrors, ceramics, electronics and artwork, unless packing services are provided by us.
b. Minor scuffs, scratches or marks that may occur during normal handling, particularly on items that are already worn, weakened or in poor condition.
c. Loss or damage arising from your failure to protect or secure items such as drawers, doors or loose parts.
10.3 If we are found liable for loss or damage to your goods, our liability will be limited to a reasonable cost of repair or replacement up to a maximum amount per job, which will be communicated to you upon request or set out in your quotation.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity or loss of enjoyment, arising from or in connection with our services.
10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within seven days of completion of the services. You must provide evidence of the loss or damage and allow us a reasonable opportunity to inspect the items.
11. Limits on Our Responsibility
11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
11.2 Subject to the preceding clause, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract.
12. Waste and Environmental Regulations
12.1 We are not a licensed waste carrier for general household or commercial waste unless expressly stated. We do not remove or dispose of waste, rubbish, construction debris or hazardous materials as part of our standard services.
12.2 Where we agree to remove unwanted items, this is limited to furniture or goods suitable for reuse, recycling or lawful disposal. We reserve the right to refuse any items we reasonably consider to be waste or hazardous.
12.3 You are responsible for ensuring that any items presented to us for transport or removal are lawful to handle and are not classed as controlled waste without appropriate arrangements being in place.
12.4 If we incur any penalties, fines, charges or additional costs as a result of carrying items that are in breach of waste or environmental regulations, you will be responsible for reimbursing us in full for those costs.
13. Customer Conduct and Safety
13.1 You must treat our staff with respect and must not engage in any abusive, threatening or unsafe behaviour. We may withdraw our services and leave the premises immediately if our staff feel unsafe or harassed, and you will remain liable for all agreed charges.
13.2 For safety reasons, you must not assist with lifting or carrying heavy items unless both parties explicitly agree and it is safe to do so. We are not responsible for any injury you sustain while assisting unless caused by our negligence.
14. Storage Services
14.1 If we agree to provide or arrange storage services, these will be subject to additional terms, including charges, access rules and insurance arrangements, which will be communicated separately.
14.2 While goods are in storage, our liability will be limited in accordance with these Terms and any additional storage conditions provided to you.
15. Complaints and Dispute Resolution
15.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so we can seek to resolve it promptly.
15.2 We will investigate your complaint and aim to respond within a reasonable timeframe. You agree to cooperate with us and provide any information we reasonably require to assess the matter.
16. Privacy and Data Protection
16.1 We will collect and use your personal information only to the extent necessary to provide our services, manage bookings, process payments and comply with legal obligations.
16.2 Your details will be handled in accordance with applicable data protection laws in the United Kingdom. We will take reasonable measures to keep your information secure and will not sell your data to third parties.
17. Variations to These Terms
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
17.2 Any changes to the services or charges agreed after the booking is confirmed must be recorded and accepted by both parties.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
19. Severability
19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.
